Terms of Use

Last updated: 15 September 2026

These Terms of Use (“Terms”) govern your use of gentika.ai and any publicly available demonstrations, prototypes or other experiences provided by Gentika S.r.l. (“Gentika”, “we”, “us” or “our”).

1. About Gentika

Gentika develops AI-powered technology for ecommerce, including conversational shopping experiences and technology that helps retailers make product and basket decisions using their existing commerce infrastructure.

Gentika S.r.l.

Via Don Minzoni 8

10121 Torino (TO), Italy

VAT No. 13482710012

Email: info@gentika.ai

2. Scope

These Terms govern the public Gentika website and publicly available demonstrations, prototypes and experiences unless separate terms expressly apply.

They do not govern paid or contracted Gentika services where you or your organisation have entered into a separate agreement with Gentika.

Where a separate written agreement applies, that agreement governs the relevant services and prevails over these Terms to the extent of any conflict.

3. Website, demonstrations and prototypes

The website provides information about Gentika, our technology and our services.

We may also provide demonstrations or prototypes using publicly available or retailer-provided product information.

Unless expressly agreed otherwise in writing, website content, demonstrations, prototypes, examples, performance illustrations and descriptions of anticipated functionality are provided for informational or evaluation purposes.

They may contain incomplete, simplified or outdated information, may differ from a production deployment and do not constitute a commitment to provide a particular feature, integration, service level, implementation timeline or commercial result.

4. AI-generated content

Gentika experiences may use artificial intelligence to generate responses, recommendations, comparisons, rankings, basket suggestions or other content.

AI-generated outputs may be inaccurate, incomplete or unexpected and may vary in response to similar inputs. Product information may also change over time.

You should verify information that is important to a purchase or other decision. Final product information, prices, availability, promotions, variants, delivery information and other transaction terms are determined by the relevant retailer and its current storefront or checkout.

AI-generated content is not intended as medical, legal, financial or other professional advice and should not be relied upon as such.

5. Retailer products and transactions

Unless expressly stated otherwise, Gentika does not sell or supply products recommended through Gentika-powered shopping experiences.

The retailer remains responsible for the products it sells and for its authoritative product catalogue, pricing, promotions, availability, taxes, checkout, payment, delivery, fulfilment, returns, refunds and applicable consumer terms.

Any purchase is made from the relevant retailer and is subject to that retailer's terms and policies.

A recommendation or display of a product through Gentika does not make Gentika the seller, manufacturer or supplier of that product.

6. Acceptable use

You may use the website and publicly available Gentika experiences only for lawful purposes.

You must not:

• use Gentika for unlawful, fraudulent or deceptive purposes;
• interfere with the operation, integrity or security of Gentika;
• gain or attempt to gain unauthorised access to systems, accounts or data;
• introduce malicious code or bypass technical or security restrictions;
• systematically scrape or extract content or data from Gentika except as permitted by applicable law or expressly authorised by Gentika;
• attempt to extract or reconstruct Gentika's non-public source code, prompts, system instructions or proprietary logic, except where permitted by applicable law; or
• use Gentika to facilitate unlawful or harmful activity.

We may restrict or suspend access where reasonably necessary to protect Gentika, our customers, users or systems, investigate suspected abuse, comply with law or enforce these Terms.

7. Intellectual property

The Gentika website, software, branding, content and proprietary technology, including its interfaces, designs, text, graphics and trademarks, are owned by Gentika or its licensors or otherwise used with permission and are protected as applicable by intellectual-property laws.

These Terms do not transfer any ownership or intellectual-property rights to you.

You may use the public website and experiences for their intended purposes. You may not reproduce, modify, distribute, sell, license or commercially exploit protected Gentika materials except with our permission or as permitted by applicable law.

Third-party trademarks and materials remain the property of their respective owners.

8. Third-party services

The website may contain links to or integrate with third-party websites, retailers, scheduling platforms, video services, social networks or other services.

Those services are governed by their own terms and policies.

Gentika does not control independent third-party services and, to the extent permitted by law, is not responsible for their content, availability, security, privacy practices or performance.

9. No guaranteed results and availability

Gentika may describe potential benefits of its technology, including improvements in shopping experience, conversion, basket completion, basket value, merchandising or other commerce metrics.

Actual results depend on factors outside Gentika's control. Unless expressly agreed in a separate written agreement, Gentika does not guarantee any particular level of conversion, revenue, profit, basket value, traffic, savings or other commercial result.

To the maximum extent permitted by applicable law, public demonstrations, prototypes and other publicly accessible Gentika experiences are provided “as is” and “as available.”

We do not guarantee that the website or those experiences will always be available, uninterrupted, error-free, complete or accurate.

We may modify, suspend, restrict or discontinue publicly available functionality, demonstrations or prototypes at any time.

Nothing in these Terms excludes warranties or other rights that cannot lawfully be excluded.

10. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, Gentika will not be liable for indirect, incidental, special or consequential losses arising from your use of, inability to use, or reliance on the public website, a demonstration, prototype or AI-generated output.

Gentika is not responsible for the retailer's products or for retailer-controlled matters such as authoritative pricing, availability, checkout, payment, delivery, fulfilment, returns or refunds.

Where you or your organisation have entered into a separate written agreement with Gentika, liability relating to the contracted services is governed by that agreement.

11. Privacy

Our processing of personal data is described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

12. Changes to these Terms

We may update these Terms from time to time.

The current version and its “Last updated” date will be published on this page.

13. Governing law and jurisdiction

These Terms are governed by Italian law.

To the extent permitted by applicable law, disputes arising from or relating to these Terms are subject to the exclusive jurisdiction of the courts of Turin, Italy.

Nothing in these Terms deprives you of mandatory protections or jurisdiction rights that apply under applicable law.

14. Contact

Questions about these Terms can be sent to:

Gentika S.r.l.

Via Don Minzoni 8

10121 Torino (TO), Italy

Email: info@gentika.ai